These Terms and Conditions (“Terms”) govern the online courses and services provided by The Models’ Masterclass Ltd (“we” or “us”) to you, the user. By enrolling in our courses or using our website, you agree to be bound by these Terms. Please read them carefully before purchasing an online course. These Terms are provided as part of our compliance with UK consumer protection regulations and outline the contract formation, payment, cancellation rights, and liability limitations for our services.
1. Orders and Contract Formation
Placing an Order: To purchase access to our online course, you must follow the instructions on our website to place an order. This typically involves selecting your desired course, providing required personal details, and submitting payment through our online checkout.
Order Confirmation: Once you place an order and payment is successfully received, we will acknowledge acceptance by sending a confirmation email. At the point we send this order confirmation (or grant you access to the course materials, whichever comes first), a binding contract is formed between you and The Models’ Masterclass Ltd for the provision of the course.
Age Requirement: By placing an order, you confirm that you are at least 18 years old (or have obtained parental/guardian consent if under 18) and legally capable of entering into a binding contract.
Accuracy of Information: You agree that all information you provide to us (such as name, email, payment details) is accurate and complete. We are not responsible for issues arising from incorrect information provided at the time of order.
2. Prices and Payment
Pricing: All prices for our courses are listed in British Pounds (GBP) on our website. Since we are not VAT-registered, no VAT is charged on our fees (and our invoices will state that we are not VAT registered). The price you see at checkout is the total price you will pay for the course.
Payment Process: Payment must be made in full at the time of ordering. We accept approved payment methods as indicated during checkout (e.g. credit/debit card or other online payment processors). You will be charged when you submit your order. If your payment is not authorized or fails, we will not be able to process your order or grant access to the course.
Payment Security: We use reputable third-party payment providers to handle your payment information securely. We do not store your full payment card details on our systems. All transactions are encrypted and processed over secure channels.
Confirmation of Enrollment: After successful payment, you will receive confirmation (via email or on-screen receipt) and be granted access to the online course content. If you do not receive confirmation within 24 hours of payment, please contact us at our support email so we can assist.
3. Course Access and Content
Online Course Delivery: Our courses are delivered entirely online via our website. Upon purchase, you will typically create or use an existing user account to access course materials (such as video lessons, articles, and downloadable resources). Course content may be released all at once or on a scheduled basis, depending on the course structure (this will be indicated in the course description).
License to Use Content: When you enroll, we grant you a personal, non-transferable license to access and use the course materials for your own learning. This license is for personal and non-commercial use only – see the Intellectual Property Rights section below for more details on content usage restrictions.
Account Security: You must keep your login details confidential. The purchase is for a single user; you must not share your account or login credentials with others. If we detect misuse of an account (for example, multiple people using one account or suspicious activity), we reserve the right to suspend or terminate access to protect our platform.
Technical Requirements: You are responsible for ensuring you have the necessary hardware, software, and internet connectivity to access the online course. We will provide information about any specific technical requirements for the course (e.g. supported browsers, needed software for viewing materials) before purchase. We are not liable for inability to access the course due to your equipment or internet issues.
Course Updates: We strive to keep our course content up-to-date and relevant. We may update or modify course materials from time to time (for example, to reflect new best practices in the modeling industry). Access to updated materials will be provided to enrolled students at no additional charge during the access period of the course. Significant changes to course content will be communicated via the course platform or by email.
4. Cancellation and Refunds (Right of Withdrawal)
14-Day Cooling-Off Period: If you purchase a course as a consumer (for personal use, not as a business), you have a statutory right to cancel your order within 14 days of the contract being formed, no questions asked. This 14-day “cooling-off period” starts the day after we email you the order confirmation (which is when the contract is concluded). If you cancel within this period, you are entitled to a full refund of the course fee, provided the exceptions below do not apply.
How to Cancel: To cancel within the cooling-off period, you must inform us of your decision by a clear statement (e.g. an email to our contact address). You may use the model cancellation form provided at the end of these Terms or simply send us an email with your order details and a request to cancel. We will promptly acknowledge receipt of your cancellation request. Refunds for valid cancellations will be processed within 14 days of you informing us of the cancellation, using the same means of payment you used for the initial transaction.
Early Access to Digital Content: Important: If you wish to access the online course content immediately (i.e. before the 14-day cancellation period has expired), you will be asked to give your express consent to early access and acknowledge that doing so will waive (lose) your right to cancel and get a refund. This is because our courses are digital content not supplied on a tangible medium, and under UK consumer law if you request immediate supply of such content, you forfeit the 14-day cancellation right once the content has begun to be provided to you. We will require you to actively confirm this (for example, by ticking a checkbox at checkout) before granting you instant access to the course.
Effect of Starting the Course: If you have consented to early access and begun downloading, streaming, or viewing any substantial portion of the course content, you acknowledge that your statutory cancellation right is lost. In practical terms, this means no refund will be available if you have accessed the course materials after giving consent to waive cancellation. If you do not give such consent, we will delay providing access until the 14-day period has passed, during which you retain the right to cancel for a refund.
Cancelling After Course Access (Exceptional Cases): Even if the normal cancellation right is waived as described above, you may still cancel your enrollment and request a refund if we are in breach of our obligations (for example, if the course description was misrepresented or the content is not as advertised). Such cases will be handled in line with your consumer rights under the Consumer Rights Act 2015 (for instance, the right to a remedy if digital content is not as described or not of satisfactory quality). Please contact us if you encounter any issues, and we will work with you to resolve them.
Course Transfers and Substitutions: Outside of the legal cancellation rights, our general policy is that once a course is accessed, we do not allow transfers of your enrollment to another person or exchanges for a different course. If you believe you have special circumstances, you may contact us, and any accommodation will be at our discretion.
5. Liability
Service Quality: We will provide the online course with reasonable care and skill. However, the content is for educational purposes and we do not guarantee specific results or career outcomes from taking the course. Success in the modeling industry depends on many factors outside the scope of our training. You are responsible for how you apply the knowledge and skills learned.
No Professional Advice: Unless explicitly stated, the course content does not constitute professional advice (legal, financial, or otherwise). We are not liable for any actions you take (or fail to take) based on the information from our courses. Always exercise your own judgment and seek professional advice tailored to your circumstances if needed.
Limitation of Liability: To the fullest extent permitted by law, The Models’ Masterclass Ltd is not liable for any indirect or consequential losses or damages you may suffer in connection with our services. This includes, for example, loss of income, loss of business opportunities, business interruption, or loss of data. We will also not be responsible for any loss or damage that was not reasonably foreseeable at the time you entered into the contract.
Maximum Liability: Except for the types of liability we cannot exclude (explained below), our total liability to you for any claims arising out of or relating to your use of the course or these Terms—whether in contract, tort (including negligence) or otherwise—will not exceed the amount you paid for the course.
Non-Excludable Liabilities: Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot be limited or excluded under applicable law. Your statutory rights as a consumer are not affected by any provisions of these Terms.
Third-Party Tools & Links: Occasionally, our course may reference third-party tools or include links to external websites (for example, a link to a suggested portfolio photographer’s site or a third-party software used in the modeling industry). We do not have control over third-party content and are not responsible for the content, functionality, or any issues arising from those external sites or tools. Use of third-party resources is at your own risk, and you should review the terms and privacy policies of those third parties.
Site Availability: We strive to keep our website and course platform available 24/7, but we do not warrant that access will be uninterrupted or error-free. Downtime may occur for maintenance, updates, or due to technical issues. We will attempt to schedule maintenance during low-usage times and give advance notice if possible. However, we are not liable for any inconvenience or losses caused by temporary unavailability of the site.
Force Majeure: We will not be liable for any failure or delay in performing our obligations (including providing access to courses) if that failure or delay is due to circumstances beyond our reasonable control, such as acts of God, internet outages, government restrictions, or other force majeure events. If such events occur, we will make reasonable efforts to resume services as soon as feasible.
6. Complaints and Customer Service
Contacting Us: If you have any questions, concerns, or complaints about the course or our services, please contact us at [email protected]. We aim to respond to all customer service inquiries within 2 business days.
Dispute Resolution: In the event of a dispute, we encourage you to contact us first to seek an amicable resolution. We will attempt to resolve the issue in good faith. If we are unable to resolve a dispute, you may be entitled to use alternative dispute resolution services or other remedies as provided by UK consumer law.
Governing Law and Jurisdiction: These Terms and any disputes arising under them are governed by the laws of England and Wales. We both agree that the courts of England and Wales will have non-exclusive jurisdiction to resolve any legal proceedings relating to these Terms or your use of our services. (This means UK consumers can pursue claims in the UK courts. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.)
Severability: If any provision of these Terms is found to be unlawful or unenforceable by a court, that provision will be removed or limited to the minimum extent necessary, and the remainder of the Terms will remain in full effect.
Entire Agreement: These Terms, along with any documents expressly referred to within them (such as our Privacy Policy or any course-specific terms), constitute the entire agreement between you and The Models’ Masterclass Ltd regarding the service. They supersede any prior agreements or understandings (whether oral or written) about the subject matter.
Updates to Terms: We may update or revise these Terms from time to time (for example, to reflect changes in the law or improvements to our service). If we make material changes, we will notify users via the website or email. By continuing to use the site or remain enrolled in a course after updates, you agree to the revised Terms. The date of the latest revision will be indicated at the top of the Terms page.
